Thankfully we’ve done the research for you – so you can file your complaint effectively, and get the outcome you want.
What You’ll Need
Before filing your complaint, it’s always best to be prepared. Try to put together as much of this list as you can before making your complaint.
- A brief description of what’s happened
- The outcome you’d like
- The relevant personal information
- Your latest bill, or the contract of your service (for all the correct reference and account numbers)
To Complain By Phone
Filing a complaint with Virgin is most successfully handled over the phone. So, if you have the time – It’s always best to make the call.
You can contact Virgin Media’s complaints department on this number: 0844 220 4108
To Complain Online
Not a fan of phone calls? You can still file your complaint by selecting the relevant links on their online form.
To Complain By Post
Want to send your complaint the old fashioned (and traditionally British) way? Then you can send your letter of complaint to this address:
Virgin Media Limited,
Bartley Wood Business Park,