Utilia is one of the UK’s top pre-paid energy services and value themselves highly on their customer service. So, you’d think, their complaints procedure would be simple and easy to follow.
Sadly, that’s not always the case. So we’ve broken down the system for you, so you can file the complaint and get back with your life.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you actually get to speak.
- A description of your complaint
- Your desired outcome
- Your Utilita policy details
To Complain By Phone
The most effective way to file your complaint is by phone, most problems are usually resolved on the spot – or they’ll even give you a courtesy call back if they can’t do it there and then.
You can contact the Utilita customer service department here: 0844 220 4107
To Complain Online
Alternatively, if you’d like to file your complaint the new-age way and send an e-mail, you can do that using their contact form.
To Complain By Post
If you’d like to lodge your complaint the old fashioned British way, address your letter here:
Utilita Energy Ltd