TSB Bank (formerly Lloyds TSB) is one of the UK’s oldest and best-known banks. They pride themselves on offering excellent customer service but, as with any bank, they have their fair share of disatisfied customers. If you’re unhappy with service you’ve received from TSB you can follow our simple guide below to submit your complaint.
What You’ll Need
It’s always good to be prepared when lodging your complaint, so we’d recommend you make sure you have all of this ready before doing so:
- A description of your complaint
- What action you’d like to see taken
- Your relevant personal information (name, address, postcodes etc.)
- Your TSB account details
Once you’ve got all this ready, you can go ahead and file your complaint.
To Complain By Phone
Telephone complaints are the most easily remedied, so, when complaining to TSB, we’d recommend making a phone call first. Their lines are open 7am to 11pm 7 days a week, so you can make your complaint at a time that’s convenient for you.
You can contact their complaints department on this number 0844 220 4105.
Alternatively, if you have impaired hearing, you can use textphone number 0345 835 3843.
To Complain Online
Don’t like phone calls? That’s ok. You can still contact their complaints department by filling out their online complaints form.
To Complain By Post
If you’d rather lodge your complaint by post, you can do that by mailing your letter of complaint to this address. Just remember to factor in the Royal Mail delivery times to your response.
If All Else Fails…
If, after 8 weeks you still have not received a satisfactory response, you can escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service are an independent organisation specifically set up by the government to help customers resolve their complaints with banks, insurance companies and finance firms.