Thomas Cook is a market-leader when it comes to package holidays and flights. They serve people all over the country, and have locations across the globe. Not bad for a company that started out selling train tickets, right?
Being the phenomenal worldwide presence that they are, occasional complaints are inevitable. If you’ve had a bad experience on a Thomas Cook break and wish to air your concerns with them you can follow our guide below to find the best ways to get in touch.
What You Need
When speaking to a big company like Thomas Cook, it’s best to have some of the following information to hand, just to make the call run as smoothly as possible:
- Your flight or booking details
- Location and name of the resort
- Representative details if appropriate
- A comprehensive outline of your complaint
- Purchase information
- Desired outcome
To Complain By Phone
A phone call is often the best (and certainly the quickest) way to lodge your complaint with Thomas Cook so we recommend this as your first option. If you’d like to get straight through to Thomas Cook’s switchboard, use this number: 0844 220 4102