TalkTalk is one of the UK’s largest telephone and broadband providers, so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve laid out a step-by-step guide, so you can lodge your complaint and get the best results.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak to a member of their team.
- A brief description of your complaint
- Your desired outcome
- Relevant personal information
- Your account information
- Reference number (Can be found on the top of your latest bill, or any Talk-Talk paperwork)
To Complain By Phone
The most effective way to file your complaint is by phone and most problems are usually resolved on the spot. You can contact the Talk Talk customer service department here: 0844 220 4099
To Complain Online
Don’t want to file your complaint over the phone? You can always do it by filling out their online complaints form.
To Complain By Post
Want to send your complaint by post? Then you can send your complaints letter to this address:
Customer Relations Department
P.O. Box 360,