Superdrug is one the UK’s most established retailers of pharmacy, health and beauty products.
But, despite their long-standing presence, their complaints procedure doesn’t seem to have followed suit with the brand – and can be tricky to follow.
Thankfully, the hard work has been done for you – and we’ve explained how to file your complaint into this little guide.
Before You Complain to Superdrug…
Remember that Superdrug stock a lot of third party products, so ensure your problem is within the scope of their ability to help, before you get in touch. You can file a complaint with Superdrug about the following things:
- In-store or online problems
- Refunds or returns
- Service or staff issues
If your issue is with a product you’ve bought in a Superdrug store, you’ll need to contact the manufacturer/distributor of the individual product to voice your concerns.
To Complain By Phone
There’s no more effective way to lodge a complaint with Superdrug than over the phone. Their complaints team are fully equipped to handle all complaints on the telephone and rectify problems there and then. Alternative channels of communication are currently thin on the ground as their online complaints form seems to be absent currently.
You can reach them on: 0844 220 4098
If all else fails, you can always escalate things by posting the complaint directly to them via the Superdrug Twitter account. Check out our guide to complaining using Twitter for tips as to how best to do this.