Whilst Spark is a UK market-leading Energy Provider, serving thousands of homes on a daily basis – their complaints procedure is somewhat tricky to find and follow. So, to make it easier for you, we’ve put together this guide to help you lodge your complaint correctly – and get the most from your time.
What You’ll Need
When filing a complaint with a company like Spark, it’s always best to be prepared. Before you start making your complaint, make sure you’ve got this information to hand:
- Your Spark account details
- A brief outline of your complaint
- The action you’d like to take
- Your latest bill or statement
With Spark, complaints can only be made over the phone.
Thankfully though, we find that complaints handled over the phone are the most easily rectified and usually sorted there and then. We’d always recommend making a call to Spark before using any of the other steps here.
The direct line to their complaints department is: 0844 220 4094
If That Doesn’t Fix It
If, after 8 weeks has passed, and you’ve requested your ‘Deadlock’ letter – you can ask the Energy Ombudsman to investigate the complaint further by e-mailing them at: [email protected]