SSE (formerly known as Southern Electric) is one of the UK’s largest electricity and energy providers. As with all major energy companies customer disputes and disagreements are far from unheard of due to the nature of the product and the complex billing systems involved. If you feel that you’ve been let down by SSE and wish to submit a complaint, just follow our outline procedure below to voice your concerns.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A brief description of your complaint
- Your desired outcome
- Relevant personal information
- Reference and billing numbers
To Complain By Phone
The most effective way to file your complaint is by phone, most problems are usually resolved on the spot – which means you can get everything done in one fell swoop.
Their lines are open between 8am to 8pm weekdays and 8am to 2pm on weekends. So you really can get in touch with them around your life.
You can contact Southern Electric’s customer service department here: 0844 220 4096
To Complain Online
Don’t want to file your complaint over the phone? All is not lost. You can always do it by filling out their online complaint form.
To Complain By Post
Want to send your complaint by post? Then you can send your complaints letter to this address:
200 Dunkeld Road