Samsung is one of the world largest technology companies, with a market spanning the entire globe and millions of customers. So, you’d think their complaints procedure would be simple and straight forward to follow.
For whatever reason, that’s not always the case – so we’ve prepared a step-by-step guide, so you can lodge your complaint and get back on with your life.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A brief description of your complaint
- Your desired outcome
- Product code or handbook
- Purchase information or receipt
To Complain By Phone
The most effective way to file your complaint is by phone. Using this method most problems are usually resolved on the spot – which means you can get everything done in one fell swoop.
You can contact the Samsung customer service department here: 0844 220 4089
To Complain Online
If phone calls aren’t your thing, you can always get in touch with them via e-mail using their contact form.
To Complain By Post
Want to send your complaint by snail mail? Then you can send your complaints letter to this address:
Samsung Customer Support Centre