Sainsbury’s are one of the UK’s largest supermarket chains and as such complaints are bound to arise occasionally. If you’ve been less than impressed with a product you purchased, or the service you received, and wish to submit a complaint, follow our simple guide below to make your voice heard.
What You’ll Need
Firstly, it’s good to be prepared. Take five minutes to locate some of this information before filing your complaint:
- A receipt or store details, depending on your complaint
- A bullet point version of your complaint
- The action you’d like to see taken
To Complain By Phone
The most effective way to file your complaint is by phone, and usually it doesn’t take as long as you’d think.
You can get through to their complaints department here: 0844 441 8538
To Complain Online
If phone calls aren’t your thing, you can get in touch with them using their contact form.
To Complain By Post
Want to send your complaint via the good old Royal Mail? Then you can send your complaints letter to this address: