Royal Mail is one of the UK’s official Domestic Postal Service, so you’d think following their complaints procedure would be simple and easy, considering they have to deliver mail for the whole country. Sadly, that’s not always the case – so we’ve put together a step-by-step guide, so you can lodge your complaint and get the outcome you want.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A brief description of your complaint
- Your desired outcome
- Relevant Personal Information
To Complain By Phone
Complaints made by phone are usually handled and rectified most effectively, so we recommend trying this option first. You can reach the Royal Mail complaints department on: 0844 220 4086
To Complain Online
Don’t want to spend time on the phone? All is not lost! You can get file your complaints with Royal Mail by using their contact form.
To Complain By Post
Somewhat ironically, you can also complain to Royal Mail by post. You can Freepost your complaint to this address:
Royal Mail Customer Services
PO Box 740
If All Else Fails…
If, after a minimum of 8 weeks or upon receipt of your Deadlock letter, you are still not happy with the outcome – you can register your complaint with the Ombudsman Service who will take your complaint to next level. Just be sure 9 months hasn’t elapsed since you first filed your complaint.