The Royal Bank of Scotland (often abbreviated to RBS) is part of the UK multinational banking group of the same name. It is one of the world’s largest banks, and incorporating other famous names such as NatWest and Ulster Bank. They have about 700 branches (and over 90,000 staff!) and provide banking services to the UK and Ireland.
If something has gone awry with your account, or you have a general user issue that hasn’t been solved – it makes sense to make a complaint. Thankfully, the RBS Group has a comprehensive complaints department to deal with this, and resolve all of your issues.
There are a few ways to register your complaints, but before you do, it’s always best to prepare the following information:
What You’ll Need
- A brief description of the complaint you’re going to lodge
- What you’d like to achieve
- Your personal details, such as: name, address and a daytime telephone number (and the time best to call you in the event they need to call you back)
- Your RBS account details
- Any other relevant information, such as policy numbers or references
Once you have all this information here’s how to lodge your RBS complaint:
To Complain By Telephone
We recommend contacting RBS by phone in the first instance as this is normally the quickest and easiest way to resolve your complaint. You can contact them on 0844 220 4085.
To Complain Online
If calling doesn’t work for you, you can lodge your complaint using their online complaint form.
RBS also have an active complaints department on Twitter to help with issues, you can find the account here. Please note they request that you don’t tweet personal details and follow their ‘house rules’ which an be found here. Be sure to check out our guide to complaining via Twitter before entering the fray.
To Complain By Post
If you’d like to lodge your complaint the old fashioned way, you can do so by mailing your complaint to the following address:
Customer Relations Manager
The Royal Bank of Scotland
PO Box 594
To Complain In-Branch
Royal Bank of Scotland are also happy to handle any complaints in branch, so feel free to head to your local branch and request a meeting with the manager.