The RAC is an iconic British road accident-recovery company that is highly recognisable with their bright orange vans and uniforms.
Their service is generally highly-regarded but if you feel that they’ve let you down, and would like to complain – you’re in the right place. We’ve listed the key info from their complaints procedure below so you can contact them with ease.
What You’ll Need
It’s best to have this information ready before you make your complaint to the RAC:
- Your policy information
- Details of the incident or complaint
- Names of any staff involved
- Other relevant personal information
To Complain By Phone
The RAC are best at fielding your complaints over the phone, and you’re able to contact a manager or supervisor if you need to. They can also amend any policy and provide compensation whilst on the line.
If you’d like to get in touch with them you can get through on this toll-free number: 0844 220 4083
If You’re Still Not Happy…
If calling the RAC doesn’t work, you can escalate your complaint to the Financial Ombudsman Service, or the Claims Regulator.
You can send a letter to the FOS at this address:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Or, you can e-mail the Claims Regulator at: [email protected]
Social media is also a very powerful tool to raise the profile of your complaint and get a direct response. If you have no luck wit any of the other methods listed here then complain via the RAC twitter account. Before you do though take a look at our guide to complaining using Twitter here.