Puma Complaints 0844 220 4082

Complaints: 0844 220 4082

Puma is the sister-company of Adidas (Founded by Rudolf Dassler) and provide sports and lifestyle wear to hundreds of millions of people around the world.

Although their brand is visible the world over, it would seem their complaints procedure isn’t. So, if you’re looking to file a complaint but can’t find out how – you’re in luck. We’ve done the hard work for you, and put it into this easy to use guide.


What You’ll Need to Complain to Puma

There’s nothing specific you need to complain to Puma, other than something to complain about. But, we’d suggest getting this information together before you get in touch:

  • Product information
  • Fault information
  • Receipt or purchase proof
  • Action you’d like them to take

To Complain By Phone

Reaching out to Puma is easiest over the phone. Their complaints team are really good at solving any issues on the line, and making you feel valued as a customer. If you’d like to get in touch with them this way, you can do so by using this number: 0844 220 4082

To Complain Online

Alternatively, you can get in touch with them via e-mail by sending your complaint to this address: [email protected]

In the world of social media there is a lot to be said about the power of complaints. If none of the methods above result in a remedy for your situation then you could take it public by complain to puma via twitter instead. Before you do take a look at our guide to complaining via Twitter here.


Feedback Score
1.19/5 (4)

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  • 4 CommentsLeave a comment

    • I would like to start by saying Puma has the worst customer care support!It has been almost 3 weeks since I ordered products from Puma and I faced so many issues
      1)the discounts were not applied at the time of payment and I ended up paying 1500 more
      2)I mailed to your customer care saying I wanted to cancel the order and do it again and I also got a reply from them saying I could cancel but the next day I get a message saying the order is shipped..what the hell?!?
      3)I followed up so many times and there was not reply from the customer care team
      I can say the team is horrible and very inefficient!!
      4)I had ordered 4 items and only 3 came I waited for few days thinking it will come late but it did not come at all
      5)I mailed again n again and yet no response from the irresponsible team!!
      Even the customer care number never connects
      I tried a zillion times and finely I got to speak to a lady called Timaya n when I asked about the product she said it’s out of stock
      Isn’t it the responsibility of Puma to inform me that first hand???
      6)I asked for a refund she said she processed it but I never received the refund nor any message regarding it
      7)and on the other hand a person called Mansoor Elahi from customer care team after two three mails replies to me saying sorry for the inconvenience caused etc and asks for the details each time that’s all he does and never got a solution from him it’s the 4th time they are asking me for the product details and Shireen begum says she’ll come back with a reply and never did!!

      Why is the team so irresponsible??I never got a proper reply from the horrible @puma customer care team.I am disappointed as im the one who paid the money

      If I don’t get a reply I’m going to the customer complaint forum consumer court and social media

    • £140 for faulty riri fenty. Now sold out and won’t refund. Emails back and forth and just fobbed off Completely. Discusting customer service. The .com address say they are in the us and can’t do nothing. Germany complaibts justbare terribke. No one will deal with So no one at puma will help. Discusting

      • hi t, sorry to hear you’re having such a shitty time with puma. have you tried tweeting to them? facebooking them? getting things in the public domain may help. failure in these arenas you might need more heavy handed approach…like contacting your local MEP (member of european parliament). don’t put up with their shit. good luck

    • My son purchased puma evo-speed 1.3 football boots in June he has lost 1 stud and I have tried everywhere to buy replacement ones.i even phoned puma over a week ago and was told to phone the people he bought them from pro-direct.They don’t sell the studs but gave me a link to purchase some they thought would fit I paid £15 for these only to find that they were the wrong ones,they refunded my money but because my son plays professional football he needed boots and bought adidas ones that came with a full set of spare studs.On Monday 5th I phoned puma back up and the lady I spoke to said she would send me out a couple of spare studs.But to mine and my sons despair he only received one.How can you sell a product but don’t sell replacement parts for the boots.This is the first time my son has bought puma boots and he loved them,but won’t be buying puma again,This is rediculous the trouble we have had trying to get spare studs

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