Puma is the sister-company of Adidas (Founded by Rudolf Dassler) and provide sports and lifestyle wear to hundreds of millions of people around the world.
Although their brand is visible the world over, it would seem their complaints procedure isn’t. So, if you’re looking to file a complaint but can’t find out how – you’re in luck. We’ve done the hard work for you, and put it into this easy to use guide.
What You’ll Need to Complain to Puma
There’s nothing specific you need to complain to Puma, other than something to complain about. But, we’d suggest getting this information together before you get in touch:
- Product information
- Fault information
- Receipt or purchase proof
- Action you’d like them to take
To Complain By Phone
Reaching out to Puma is easiest over the phone. Their complaints team are really good at solving any issues on the line, and making you feel valued as a customer. If you’d like to get in touch with them this way, you can do so by using this number: 0844 220 4082
To Complain Online
Alternatively, you can get in touch with them via e-mail by sending your complaint to this address: [email protected]
In the world of social media there is a lot to be said about the power of complaints. If none of the methods above result in a remedy for your situation then you could take it public by complain to puma via twitter instead. Before you do take a look at our guide to complaining via Twitter here.