Although sending mail is in decline due to the rise of email the Post Office still handles millions of letters every day. Also with the rise of internet shopping and sites like eBay millions of us send parcels on a regular basis, many via Post Office counters. Inevitably disputes and complaints arise as a result of lost items or late deliveries. If you feel that the Post Office service has been below par and wish to complain follow our simple guide below to submit your complaint quickly and easily.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A brief description of your complaint
- Your desired outcome
- Relevant personal information
- If complaining about a branch, the details of that branch
To Complain By Phone
Complaints made by phone are usually handled and rectified most effectively, so we recommend trying this option first. You can reach the Royal Mail complaints department on: 0844 220 4080
To Complain Online
Don’t want to spend time on the phone? All is not lost! You can get file your complaints with the Post Office by using their contact form.
If All Else Fails…
If, after a minimum of 8 weeks or upon receipt of your Deadlock letter, you are still not happy with the outcome – you can register your complaint with the Ombudsman Service who will take your complaint to next level. Just be sure 9 months hasn’t elapsed since you first filed your complaint.