Ocado is one of the UK’s largest online supermarkets – so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve laid out a step-by-step guide, so you can lodge your complaint and get the best results.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A brief description of your complaint
- Your desired outcome
- Relevant Personal Information
To Complain By Phone
The most effective way to file your complaint with Ocado is by phone, most problems are usually resolved on the spot – which means you can get everything done in one fell swoop.
You can contact Ocado’s complaints department here: 0844 220 4074
To Complain By Post
Want to send your complaint the old-fashioned British way? Then you can send your complaints letter to this address:
PO BOX 3 62,