Ocado Complaints 0844 220 4074

Complaints: 0844 220 4074

Ocado is one of the UK’s largest online supermarkets – so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve laid out a step-by-step guide, so you can lodge your complaint and get the best results.

What You’ll Need

Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.

  • A brief description of your complaint
  • Your desired outcome
  • Relevant Personal Information

To Complain By Phone

The most effective way to file your complaint with Ocado is by phone, most problems are usually resolved on the spot – which means you can get everything done in one fell swoop.

You can contact Ocado’s complaints department here: 0844 220 4074

To Complain By Post

Want to send your complaint the old-fashioned British way? Then you can send your complaints letter to this address:

Ocado Limited,

Freepost 13498,

PO BOX 3 62,




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