What You’ll Need
Before you lodge your complaint, you should get the following items ready. It’s always best to be prepared and understand what you want and need before going in.
- Your account information
- The outline of your complaint
- What action you’d like to see taken
- Your latest statement or bill
- Relevant personal information
To Complain By Phone
Telephone complaints are usually the most easily rectified, with much more personal and effective actions taken. This is the step we’d recommend you take first when lodging your complaint.
You can call the NPower customer complaints department on: 0844 220 4073
To Complain Online
Don’t have time to file your complaint over the phone? You can also do it online by following their complaints form.