Next is a staple of the British Fashion, Lifestyle and Retail scene. Their shops are scattered all over the country, serving millions of us each and every day.
Unlike their stores though, their complaints procedures aren’t as simple and easy to find. But, we’ve done the leg work for you – so you can lodge your complaint with ease.
What You’ll Need When Complaining to NEXT
If you’re lodging a complaint with Next, it’s best to have this information to hand so you can make the most of the call.
- Store or Order Details
- Description of Complaint or Fault
- Name of Staff Dealt With
- Proof of Purchase
To Complain By Phone
Next’s complaints are always handled most effectively over the phone, and have a helpful consumer complaints department – and they have enough lines to make sure you aren’t on hold for too long.
You can call them on this number here: 0844 220 4070
To Complain Online
If you’d rather not call them, you can also get in touch by using this contact form and waiting for an e-mail response.
If you exhaust all possible options outlined above and still get no satisfaction, you can always raise the profile of your complaint by posting to the NEXT twitter account. Before you do, check out our guide to complaining using Twitter here.