NatWest is one of the UK’s largest multinational banks, so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve laid out a step-by-step guide, so you can lodge your complaint and get the best results.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A brief description of your complaint
- Your desired outcome
- Relevant Personal Information
- Account Details
To Complain By Phone
The most effective way to file your complaint is by phone, most problems are usually resolved on the spot – which means you can get everything done in one fell swoop.
You can contact the NatWest complaints department on this number: 0844 220 4068
To Complain Online
Don’t want to file your complaint over the phone? All is not lost. You can always do it by filling out their online complaints form.
To Complain By Post
Want to send your complaint the old fashioned (and traditionally British) way? Then you can send your complaints letter to this address:
Customer Relations Manager
PO Box 594
Want to check up on your complaint? Simply fill in this update form and you can track where you’re up to.
If All Else Fails
If, after 8 weeks you still have not received a satisfactory response, you can escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service are an independent organisation specifically set up by the government to help customers resolve their complaints with banks, insurance companies and finance firms.