Mothercare is by far one of the UK’s largest parenting stores, with a market spanning millions of customers. And with that, you’d think their complaints procedure would be simple and straight forward to follow.
For whatever reason, that’s not always the case – so we’ve laid out a step-by-step guide, so you can lodge your complaint and get back on with your life.
What You’ll Need
Try to gather as much of the following information as possible, before lodging your complaint. It’s best to be prepared to maximise the time you do have to speak on the phone.
- A brief description of your complaint
- Your desired outcome
- Product Code or Handbook
- Purchase information or receipt
To Complain By Phone
The most effective way to file your complaint is by phone. Using this method most problems are usually resolved on the spot – which means you can get everything done in one fell swoop.
You can contact the Mothercare consumer complaints department on this direct line: 0844 220 4066
To Complain Online
If you don’t like making phone calls, you can always file your complaint via e-mail at: [email protected]
To Complain By Post
Want to send your complaint the traditional British way? Then, address your sternly written letter here:
Mothercare Head Office
Cherry Tree Lane