Microsoft is the god-father of Personal Computing. They’re responsible for the fact you’re reading this on a screen, and they changed the landscape of technology.
But with such a firm grasp of technology, you’d want to believe their complaints procedure would be state of the art and easy to use. Sadly though, this isn’t the case. So, we’ve done the hard work for you and made this easy-to-follow guide for you to lodge your complaint simply and easily.
What You’ll Need
It’s always best to be prepared when filing a complaint with a big company, so we recommend getting some of this information together first – just in case.
- Software or Hardware Information
- Any relevant purchase information
- A description of your complaint
- What action you’d like to take, or see taken
To Complain By Phone
Microsoft handle the majority of their complaints on the phone, and try to settle all problems on the line. We recommend you make the call first, before trying and of the other steps.
You can get a direct line to their consumer complaints department on this number: 0844 220 4064
To Complain Online
Microsoft are also ready to handle all complaints online, all you need to do is drop them an e-mail by following this complaints form.
To Complain By Post
If you’d rather complain the traditional way, and write Microsoft a letter, you can do so at this address:
Microsoft UK headquarters
Thames Valley Park