With Mercedes being one of the world’s premier car manufacturers, you’d think following their complaints procedure would be pretty straight forward. This isn’t always the case however, so we’ve put together a step-by-step guide to get you through the process smoothly.
What You’ll Need
Before we show you how to make a complaint, here are a few things it’s recommended you have prepared before you do:
- Your vehicle information or handbook
- Purchase information
- A brief description of your complaint
- Your desired outcome
- Relevant personal information
To Complain By Telephone
Mercedes recommends calling their complaints department, and so do we. They’ll rectify your problem on the line, and won’t keep you on too long.
You can register your complaint by calling: 0844 220 4063
To Complain Online
If complaining online is more your thing, you can send an e-mail to: [email protected]
To Complain By Post
Complaining by post may be old fashioned, but it’s still an effective way to get your point across. If you’d like to lodge a complaint through this method, please send a letter to the following address.