Mamas & Papas is one of the countries largest parenting companies.So, with this, you’d think following their complaints procedure to be simple and easy.
Sadly, that’s not the case – so we’ve done it for you, and written a step-by-step guide to make it all that easier for you.
What You’ll Need
Being prepared to make your complaint is essential, so try and put the following together before doing so:
- An outline of your complaint
- The action you’d like to see taken
- Receipt for your product/Branch you’d like to complain about
- Other relevant personal information
To Complain By Phone
The best way you can file a complaint with Mamas and Papas is over the telephone – they rectify most issues on the spot, or refer you to a branch who can.
You can contact the Mamas & Papas complaints team on: 0844 220 4060
To Complain Online
If you’d rather file your complaint online and save some time, you can fill in their contact form here.
To Complain By Post
If you’d like to become extremely British and complain by writing a (stern) letter, you can do so at this address:
Mamas & Papas,
Colne Bridge Road,