Makro is a Dutch giant in the world of Cash and Carry retailing – selling everything you can think of, at bargain prices.
With stores all over the country, you’d feel that lodging a complaint would be simple and easy. Sadly, this isn’t the case – so we’ve found out of how to do it for you.
What You’ll Need
To lodge a complaint with Makro, there is no definitive list of what you need – but it’s best to get together some of the following documents, just for ease:
- The store or product details
- Your Purchase Information
- The description of your complaint and desired resolution
To Complain By Phone
Calling Makro to file your complaint is the most effective, and simple, way to do so. Everything is taken care of on the line, and you can choose to speak to a manager if necessary. This option is one we highly recommend.
You can call their head office on this number: 0844 220 4059
To Complain Online
You can also file your complaint online, using the contact form on their ‘contact us’ page.