Lloyds Bank is part of the Lloyds Banking Group plc which operates out of London, England. They operate one of the largest UK high-street banking networks and, as a result, attract their fair share of criticism.
When things go wrong in banking it can be frustrating, annoying and inconvenient. Thankfully, Lloyds Bank provide an expansive complaints department to deal with all of your complaints, concerns and negative feedback.
Before you do lodge a complaint however, there are some essential things you’ll need to prepare before your call.
What You’ll Need
- A brief description of the complaint you’re going to lodge
- What you’d like to achieve by lodging your complaint
- Relevant personal details.
- Your Lloyds Bank account details
- Any other relevant information, such as policy numbers or references
Once you have all this information here’s how to lodge your complaint with Lloyds:
To Complain By Telephone
Lloyds bank do not provide an online form to lodge a complaint, so they recommend you make contact by telephone. Their operators are on the lines from 7am to 8pm weekdays, and 9am to 2pm on weekends.
You can contact them on the following number: 0844 220 4058
Alternatively, if you need to make your complaint whilst outside of the UK, you should call the following: +44 844 220 4058
To Complain By Post
If you’d like to lodge your complaint the old fashioned way, you can do so by mailing your complaint to the following address: