Lexus is a Japanese car manufacturer, with operations all over the world. However, their complaints procedure is tricky to follow – so we’ve broken it down for you, to help you ma
What You’ll Need
There are no prerequisites to making a complaint with Lexus, but it’s always best to be prepared. Try and gather the following information before you get in touch:
- The outline of your complaint
- Vehicle Details
- Purchase information
- The outcome you’d like to achieve
To Complain By Phone
The most effective way to lodge a complaint, is by telephone. They’ll see to you straight away, and try to resolve the problem on the spot.
You can reach their complaints department on: 0844 220 4057
To Complaint Online
Alternatively, you can complain online and contact them using their online form, here.
To Complain By Post
Finally, you can also complain by mailing your complaint to this address, like a true british person.
Toyota (GB) PLC – Lexus Division
PO Box 814