Before That Though…
If your complaint is with the hotel you’re staying in, you can’t report that to Late Rooms and needs to be taken up with the hotelier themselves.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A brief description of your complaint
- Your desired outcome
- Relevant Personal Information
- Booking Reference Numbers
- Your Payment Details
To Complain By Phone
Complaints handled on the phone are must more easily rectified, and usually done on the spot. So we recommend trying this approach above all else. You can reach LateRooms.com’s customer service department here: 0844 220 4056.
Or, if you’re outside of the UK you’ll need to dial: +44 (0) 844 220 4056.
Please be aware, if calling from outside the UK, that additional International call charges may apply if you don’t have a roaming deal as part of your mobile phone contract (for example, Vodafone EuroTraveller).
To Complain Online
If you want to avoid making the phone call and register your complaint online, all you need to do is send an e-mail address here: [email protected].
To Complain By Post
And, if you want to lodge your complaint the old fashioned (and incredibly British way), then send your letter to this address:
Late Rooms Limited,
The Peninsula Building,
2 Cheetham Hill Road,
M4 4EW, UK