JVC is one of the longest standing technology companies in the UK, who provide electrical products to homes across the country.
Being such an established brand then, you can be lead to believe that following their complaints procedure would be clear-cut and easy. However, like with most companies, this isn’t the case – so we’ve broken it down to this easy to use guide, so you can file your complaint the right way.
What You’ll Need
Whilst you don’t need anything specific to lodge a complaint with JVC, it’s always good to be prepared. Try to get the following information to hand, so you’ve got all the bases covered:
- Product/Appliance instructions or handbook (if it’s a technical issue)
- The relevant details of your purchase
- An outline of your complaint
- Your desired outcome
To Complain By Phone
Complaints with JVC are best lodged on the phone, as most get rectified right on the spot. Use this method before trying any of the others for optimal results.
You can call them directly on this telephone number: 0844 220 4053
To Complain Online
If e-mail is more your thing, you can write your complaint and send it to this head-office e-mail address: [email protected]
To Complain By Post
Alternatively, if you’d like to file your complaint via the old fashioned route you can send a letter to this address:
JVC Europe Ltd
JVC Business Park
London NW2 7BA