JD is one of the few big sports brands left in the UK – providing top-end sports and lifestyle clothes to millions across the UK. But even the largest companies have complaints and JD are no exception.
If you feel their service hasn’t been top-end, you’ll need to file a complaint. You can do this in two ways. The first, and the one we’d always recommend you try first, is to go back to your local store and ask for the manager, Sometimes this is much more effective if you do it over the phone and ask to speak to the manager. If they do not refer you to the manager, let them know you will be calling head office and asking to speak to the regional manager instead. This should get you through the door.
If you want to file your complaint but are having the runaround then you’re in the right place. We’ve been through it, broken it down and created this little guide for you to follow instead.
Before You Complain to JD Sports
REMEMBER: JD’s products are mostly externally owned, so if your complaint is with the item you’ve bought, and you do not get any luck with JD, you always have the right to go back to the manufacturer. This is especially so in the EU. However, as retailer, JD Sports do have an obligation to deal with your complaint fairly.
You can complain to JD about these things:
- Service or Staff Issues
- In Store Problems
- Delivery Issues
To Complain By Phone
JD have a great complaints department to deal with, and we’d recommend getting in touch with them over the phone as your first option. They’re normally tremendously helpful and there is always a manager on hand to talk to.
We’ve found the main complaints switchboard number for you to call: 0844 220 4051
To Complain Online
Phone Calls aren’t for everyone and if you’d rather file your complaint in written format, you can do that by sending your complaint using this contact page.
And if all that fails, remember you now have the power of social media and you can get hold of JD sports twitter and facebook