IKEA is the Swedish Flat-Pack Furniture company that seems to have taken over the world. However, when something goes wrong – it seems the actually can’t put anything together themselves – especially a complaints procedure.
So, if you’ve got a burning complaint you’d like to address, we’ve taken the sting out of it for you. Here’s our step-by-step guide of how to lodge a complaint with IKEA.
What You’ll Need
Whilst nothing is needed to make a complaint to IKEA – other than a reason to complain – we find it’s best to have the following documents ready and waiting so you don’t have to risk making the call again:
- Your Product Name or Store Location
- Your Purchase Information
- The Details of Your Complaint
- What Action You’d Like To Take
To Complain By Phone
Telephone complaints are your best option when complaining with IKEA. They have lines open between 9am and 8pm weekdays, and 9am and 6pm on weekends. They also have a cost free number you can call, so we suggest taking this option over all the others.
You can ring them between the above times on: 0844 220 4046
To Complain Online
If you’d rather not complain over the phone, and want to put your complaint in writing – you can send them an e-mail by completing this contact form.
