Because HSBC are a London Based Banking Group, and one of the worlds largest multinational banks, their complaints procedure should be quick to find and easy to follow – but this is not always the case.
That’s why we’ve broken it all down in easy-to-follow steps to help you successfully lodge your complaint and get a satisfactory response.
To register a complaint about your HSBC account or another HSBC service (or just to lodge some negative feedback) here’s what you need to do.
What You’ll Need
Although most banks ask for a lot of details before lodging a complaint, there are no prerequisites you need to have prepared before lodging your complaint.
You are able to make a complaint to HSBC, regardless of whether you have an account with them or not.
To Complain By Telephone
The most effective way to contact HSBC is via telephone.
- For Personal Banking complaints, you can contact HSBC on: 08457 404404
- For a Business Banking complaint you can contact HSBC on: 08457 606060
- Finally, to lodge a complaint as a Non-Customer, call: 08456 040626
To Complain Online
If you already have an account with HSBC, it is safest and most secure to lodge your complaint through your online banking portal. Once logged in, select the ‘My Messages’ option to send them an e-mail addressing your complaint.
If you would like to do this outside of your online banking, you can do so through their online complaint form.
To Complain By Post
If you feel your complaint would be better lodged the old fashioned way, by post, then you can address your letter to the following address:
Customer Care Team,
PO Box 6125,
How To Follow Up
If you feel that a reasonable amount of time has elapsed from the date of making the complaint (4 weeks – but certainly no more than 8 weeks), you can send a follow up e-mail to this e-mail address: [email protected]
If All Else Fails…
If, after 8 weeks you still have not received a satisfactory response, you can escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service are an independent organisation specifically set up by the government to help customers resolve their complaints with banks, insurance companies and finance firms.