Hotpoint, the Gas and Electric appliance company from England – is one of the countries largest firms, and deals with millions of customers a year. So, with all that, you’d think following their complaints procedure would be simple and easy.
Sadly, that’s not always the way it plays out – so we’ve broken down their complaints procedure in to bitesize chunks, to help you get the most out of it.
What You’ll Need
Before lodging any type of complaint, it’s best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough information to make the most out of the time you do get to speak.
- An outline of your complaint
- Your desired outcome
- Product number or handbook
- Receipt or purchase details of your item
To Complain By Phone
Complaints lodged by phone are usually the most well managed, and quickest to be resolved – so, we’d definitely recommend this as your first option.
You can contact the Hotpoint’s consumer complaints department here: 0844 220 4043
To Complain Online
Don’t want to file your complaint over the phone? All is not lost. You can do it via their e-mail complaints form.
Hotpoint Fire Risk Tumble Dryer
Is your tumble dryer a fire risk? Check your serial number at the dedicated support site that hotpoint set up to find out.