Homebase is a giant in the world of DIY and Home Improvement, so you’d like to think their complaints procedure would be simple to follow. Which, it isn’t.
Thankfully we’ve done the research for you – so you can file your complaint effectively, and get the outcome you want.
What You’ll Need
Before filing your complaint, it’s always best to be prepared. Try to put together as much of this list as you can before making your complaint.
- A brief description of what’s happened
- The outcome you’d like
- A Receipt for your product
- The item instructions if it’s a technical issue
To Complain By Phone
Filing a complaint with Homebase is most successfully handled over the phone. So, if you have the time – It’s always best to make the call.
You can contact Homebase’s complaints department on this number: 0844 220 4042
To Complain Online
Don’t like phone calls? You can get in touch with them via e-mail at: [email protected]
To Complain By Post
Want to send your complaint in writing? Then you can send your complaints letter to this address: