HMV (or, His Masters Voice) is one of the UK’s most established and longest standing entertainment brands. You’ll be hard pressed to find a town centre or shopping outlet without one.
Being such an established brand, you’d like to think their complaints procedure would be simple to follow. That’s rarely ever the case though – so we’ve put together this step-by-step guide to help you lodge your complaint effectively, with the right department.
What You’ll Need
There’s nothing you really need to have before lodging a complaint with HMV, but it’s always best to have this information together to help the call run smoothly.
- Store or Product Details
- A Clear Description of Your Complaint
- The Action You’d Like To Take
- Purchase Information
To Complain By Phone
To complain to HMV, we recommend making a phone call. It’s the quickest, easiest and most effective way of getting heard – and getting the right action taken.
You can get in touch with them by ringing this toll-free contact number: 0844 220 4041
To Complain By Post
If you’d like to bypass the phone, and get in touch by post – you can do that by sending your letter to this address:
HMV Retail Limited,