HMV Complaints 0844 220 4041

Complaints: 0844 220 4041

HMV (or, His Masters Voice) is one of the UK’s most established and longest standing entertainment brands. You’ll be hard pressed to find a town centre or shopping outlet without one.

Being such an established brand, you’d like to think their complaints procedure would be simple to follow. That’s rarely ever the case though – so we’ve put together this step-by-step guide to help you lodge your complaint effectively, with the right department.

What You’ll Need

There’s nothing you really need to have before lodging a complaint with HMV, but it’s always best to have this information together to help the call run smoothly.

  • Store or Product Details
  • A Clear Description of Your Complaint
  • The Action You’d Like To Take
  • Purchase Information

To Complain By Phone

To complain to HMV, we recommend making a phone call. It’s the quickest, easiest and most effective way of getting heard – and getting the right action taken.

You can get in touch with them by ringing this toll-free contact number: 0844 220 4041

To Complain By Post

If you’d like to bypass the phone, and get in touch by post – you can do that by sending your letter to this address:

Customer Services,
HMV Retail Limited,
Mermaid House,
Puddle Dock,


Caller feedback
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  • 1 CommentLeave a comment

    • Hmv in bury Lancashire are very unfriendly bunch of assholes. Shop assistant Craig f is ignorant pig . I went to purchase aqua boxed set by Jethro till over the weekend. And him comments to his mate working along side hum. Making snidey comments about my purchase. What has got to do with him what i buy in hmv?. Craig f was vey rude to a couple a man was in place waiting with his wife in a wheelchair. Craig f hmv shop assistant told them to move along as over people want to get severd in the shop. Very very rude to disabled people. Craig f should be sacked by hmv in bury. For being a complete utter ignorant asrehole.

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