Green Star are one of the UK’s newest and smallest Energy Providers. So, when it comes to finding a complaints procedure – their website doesn’t provide you with a lot of information.
Thankfully though, we’ve researched it all for you – and put it into this short guide, so you can file your complaint and get on with your life.
What You’ll Need
Firstly, it’s good to be prepared. Take five minutes to prepare some of this information before filing your complaint:
- Your Green Star Energy policy details and numbers
- A bullet point version of your complaint
- The action you’d like to see taken
To Complain By Phone
The most effective way to file your complaint is by phone, and usually doesn’t take as long as you’d think.
You can get through to their complaints department here: 0844 220 4040
To Complain Online
If phone calls aren’t your thing, you can get in touch via e-mail right here: [email protected]
To Complain By Post
Want to send your complaint the old fashioned (and traditionally British) way? Then you can send your complaints letter to this address: