Green Energy Complaints 0844 220 4039

Complaints: 0844 220 4039

Green Energy is one of the UK’s more established Green Energy Providers, so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve put together a step-by-step guide, so you can lodge your complaint and get the best results.

What You’ll Need

Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.

  • Your Green Energy policy details
  • An outline and description of your complaint
  • The action you’d like to see taken

To Complain By Phone

The most effective way to file your complaint is by phone, most problems are usually resolved on the spot – which means you can get everything done in one fell swoop. You can get in touch on this direct line, here: 0844 220 4039

To Complain Online

For online complaints, you’ll want to direct your e-mails to this address: [email protected]

Still Not Happy?

You can register your complaint with the Energy Ombudsman after you receive your ‘Deadlock’ letter from Green Energy, and have them investigate further.

 

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