Green Energy is one of the UK’s more established Green Energy Providers, so you’d think following their complaints procedure would be simple and easy. Sadly, that’s not always the case – so we’ve put together a step-by-step guide, so you can lodge your complaint and get the best results.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- Your Green Energy policy details
- An outline and description of your complaint
- The action you’d like to see taken
To Complain By Phone
The most effective way to file your complaint is by phone, most problems are usually resolved on the spot – which means you can get everything done in one fell swoop. You can get in touch on this direct line, here: 0844 220 4039
To Complain Online
For online complaints, you’ll want to direct your e-mails to this address: [email protected]
Still Not Happy?
You can register your complaint with the Energy Ombudsman after you receive your ‘Deadlock’ letter from Green Energy, and have them investigate further.