With First: Utility being one of the UK’s more prominent utilities services, you’d expect their complaints procedure to be somewhat easier to follow. However, like many big companies, this is rarely the case.
Thankfully for you, we’ve done the work for you and broken down the steps in to this guide – so you can get back on with your life.
What You’ll Need
Be prepared before making your call – try and gather this information before you contact First: Utility.
- Your account details
- The details of your complaint(s)
- Relevant personal information
To Complain By Phone
Complaints make by phone are usually the most effectively actioned, and can be done on the spot. We recommend this step above all the others when first making your complaint.
You can get through to their complaint department directly by calling this number: 0844 441 8592
To Complain Online
If you’d rather save time and make your complaint online, you can fill out their online complaints form.