Extra Energy is one of the newest Energy providers in the UK, which means they’ve not quite got everything set up just yet. So, if you’re looking to lodge a complaints and can’t figure out how – it’s completely understandable.
But, the good news is we’ve done the research for you, and created this guide to help you file your complaint and get the most from it.
What You’ll Need
Extra Energy’s staff numbers aren’t as high as some of the bigger companies, so it’s always best to go in with a level of preparation, so you can make the most out of the time you get with a representative. Try and compile the following information before lodging your complaint:
- Your account details
- Your complaint
- The outcome you’d like
- Your latest bill or statement from Extra Energy
- Other relevant personal information
To Complain By Phone
Extra Energy’s complaints are best directed over the phone. They can rectify most problems on the spot, and it’s always a good option to be able to speak to a manager if needed.
You can call them on: 0844 220 4037
To Complain Online
Don’t want to file your complaint over the phone? That’s ok – you can fill out their contact form, here.