What You’ll Need
Before you first lodge your complaint, it’s best to be prepared. So, try to gather as much of the following information as you can before you do:
- Your EON customer details
- Your latest bill or statement
- An outline of the complaint
- What action you’d like to take
To Complain By Phone
EON’s complaints department is comprehensive, but lodging a complaint by telephone is always the most effective way to go. Most problems are resolved on the spot – and it’s always easy to speak to a manager when you have someone on the phone.
You can file your complaint with their complaints department on this number: 0844 220 4036
To Complain Online
If you’re not a big fan of phone calls, that’s fine too – you can always lodge your complaint with their e-mail form.
To Complain By Post
Want to get really British and send them a letter? You can do that too! Just send your letter to this address:
Customer Service Centre,
PO Box 7750,