Enterprise Car Hire are a worldwide presence in the rental car world, providing cars to travellers all over the world. But, renting a car can be a fiddly process – and so can following their complaints procedure.
Sadly, car hire is one of those industries that is very prone to disputes. Whether it’s a matter of disputed damage to a vehicle or exorbitant costs to refill the petrol tank, there are plenty of things that can, and do, go wrong. We would always strongly recommend thoroughly reading the documentation you’re given when you collect the vehicle, but understand that when you’re travelling, there isn’t always time. If you can, ask the agent who processes your paperwork plenty of questions, for example “Does the car need to be returned with a full tank of petrol?”, “Are you fully insured for accidental damage, or is that an additional cost?” etc etc.
If you do find yourself in the unfortunate position of needing to complain to Enterprise about the service you’ve received, then we’ve got the following guide for you to follow.
What You’ll Need
Try and gather this information before lodging your complaint with Enterprise.
- The ‘Pink’ Policy Sheet
- Purchase Information
- Your Personal Details
- An Outline Of The Complaint
- The Action You’d Like To Take
To Complain By Phone
Enterprise handle complaints most effectively on the phone, even if it can sometimes be considered time consuming. For us, we thinks it’s worth using your time to complain this way – to make the most of your complaint.
You can get directly through to their head office switchboard by using this cost free number: 0844 220 4035
To Complain By Post
The only alternative to calling we’d recommend is to file your complaint by Post. You can do so by writing an (angry) letter to this address: