Whilst EDF is a UK market leading Energy Provider, serving millions of homes on a daily basis – their complaints procedure is somewhat tricky and hard to follow. So, to make it easier for you, we’ve put together this guide to help you lodge your complaint correctly – and get the most from your time.
What You’ll Need
When filing a complaint with a big company like EDF, it’s always best to be prepared. Before you start making your complaint, make sure you’ve got this information to hand:
- Your EDF account details
- A brief outline of your complaint
- The action you’d like to take
- Your latest bill or policy statement
To Complain By Phone
We find that complaints handled over the phone are the most easily rectified and usually sorted there and then. We’d always recommend making a call to EDF before using any of the other steps here. The direct line to EDF’s complaints department is: 0844 220 4033
To Complain By E-mail
If phone calls aren’t your thing, don’t fret. You can lodge your complaint by writing an e-mail and sending it to [email protected]
To Complain By Post
If you’d like to file your complaint in a quintessentially British way, by post, you can mail your complaint to this address. Just remember to factor in a longer amount of time to receive your response. Although, this will normally come within 5 days of the receipt of your letter.
334 Outland Road,