Ecotricity is one of the UK’s top ‘Green Energy’ providers and they pride themselves on their customer service. So, you’d think, their complaints procedure would be simple and easy to follow.
Sadly, that’s not the case – so we’ve put together a step-by-step guide so you can lodge your complaint and get the best results.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- A description of your complaint
- Your desired outcome
- Your Ecotricity Policy details
To Complain By Phone
The most effective way to file your complaint is by phone, most problems are usually resolved on the spot – or they’ll even give you a courtesy call back if they can’t do it there and then.
You can contact the Ecotricity customer service department here: 0844 220 4032
To Complain Online
Alternatively, if you’d like to file your complaint the new-age way and send an e-mail, you can do that using this online form.