Dyson is one of the UK’s best quality domestic appliance companies, providing items such as vacuum cleaners and hand-dryers to homes the world over.
You’d hope having such a presence would mean they’d have an easy to follow, simple to use, complaints procedure. Sadly, that couldn’t be further from the truth. So, we’ve done the hard work for you and broken it down to this simple, easy to follow guide to file your complaints – and get the results you want.
What You’ll Need
There are no requirements to make a complaint with Dyson, other than a burning desire to do so. But, here’s a few items it’s best to prepare before you make your complaint:
- Your product number or handbook
- Your purchase information
- A bullet-point outline of your complaint
- The outcome you’d like
To Complain By Phone
Dyson have a comprehensive complaints service you can reach by phone. They aim to fix most problems on the spot, and they’ll even give you a courtesy call back if they cant. We recommend this option over all others.
If you’d like to get through to their complaints department directly, you can call this number:0844 220 4031
To Complain Online
Not too keen on phone calls? Don’t worry – you can file your complaint by send an e-mail to this address: [email protected]
To Complain By Post
Finally, if you’d like to send your complaint the old fashioned – properly British way – then you can write your letter and send it to this address: