Direct Line is one of the UK’s largest insurance services and is generally praised its great customer service. Inevitably, as with any large company, mistakes can happen leaving customers feeling aggrieved. If you should find yourself needing to contact the Direct Line complaints department to ask them to address your concerns, we’ve laid out below a step-by-step guide, so you can lodge your complaint and get the best results.
What You’ll Need
Before lodging any type of complaint, it’s always best to be prepared – so the call can go as smoothly as possible. You could be on hold for a while, so it’s best to have enough in front of you to make the most out of the time you do get to speak.
- Your Policy Information
- Reference Numbers
- A bullet point reference of your complaint
- Your desired outcome
To Complain By Phone
The best (and only way) to file your Direct Line complaint is by phone. They have a comprehensive team, and plenty of lines, so don’t worry about being on the phone too long.
You can contact Direct Line’s complaints department on this number: 0844 220 4029
If All Else Fails
If, after 8 weeks you still have not received a satisfactory response, you can escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service are an independent organisation specifically set up by the government to help customers resolve their complaints with banks, insurance companies and finance firms.