Dell is a super-power in the realm of personal computing. They create top of the line computers that you can’t buy through traditional channels – only through Dell retailers themselves.
So, with them keeping all their business in-house, you’d expect them to have an extensive complaints and customer service department. Which they do – it just feels like a well kept secret.
With that in mind, we’ve put together this guide for you to file your complaint to the right department, in the right way.
What You’ll Need
There are a few documents you’ll need to collect before lodging your complaint with Dell:
- Your product serial number (found on the sticker on the computer tower/base of laptop)
- Your purchase information
- A detailed brief of the complaint
- How you’d like the problem to be rectified
To Complain By Phone
Complaints made to Dell are best handled over the phone, and can usually be talked-through or rectified on the line. We find this the optimal way for you to lodge your complaint, and recommend you try this before all other approaches.
You can call them on this toll-free complaints line: 0844 220 4028
To Complain Online
If you’d prefer to file your complaint by e-mail, you can do so by following this contact link.