The Carphone Warehouse is one of the UK’s leading Mobile Phone stores and has provided contracts and deals to millions of customers around the country.
But even though they serve so many people, their service can’t always be up to par – so if you’d like to file a complaint, but can’t find their complaints procedure – you’re in the right place. We’ve broken it up into bitsize’d chunks so you can complain to the right person in the right department.
Before You Complain To Carphone Warehouse…
If your complaint relates to payments taken by direct debit when they should not have been, please read our direct debit clawback guide, which allows you to claim back direct debits, no questions asked.
For anything else, Carphone Warehouse deal with multiple third party providers, for both handsets and network services – so please ensure your complaint is within their capacity of solve. You can complain to them about the following things:
- Returns or Refunds
- Contract Issues (Based on Carphone Warehouse offers)
- Service or Staff Issues
To Complain By Phone
If your complaint falls into those categories and still want to reach out to complain, then we’d recommend doing it over the phone. It’s simple, effective and they have real people at the end of the line to deal with you.
You can get directly through to them on this freephone number: 0844 220 4022
To Complain Online
You can also complain online if the phone isn’t your thing, by sending them an e-mail. You can do that by filling out this complaints page.
If you try all te above and still do not get anywhere, you could always take it public by posting directly to the Carphone Warehouse twitter account.