British Gas is the UK’s go-to Energy Supplier, providing heating, gas and electric services to the majority of homes. So, when it comes to filing a complaint and following their complaints procedure, you’d expect it to be relatively straight forward.
Sadly, it’s easy to get lost in the system and become stuck before you’ve even started. So, we’ve put this guide together to point you in the right direction – and get the outcome you want.
What You’ll Need
Before you do lodge your complaint, try and get this information to hand – to make the call run as smoothly as possible.
- Your policy details
- The outline of your complaint
- What you’d like to achieve from the complaint
- Your latest Bill or Service statement
- Other relevant personal information
To Complain By Phone
Easily the most effective way to file a complaint is over the phone, and we always recommend this as your first choice. Most are usually rectified on the spot, or they’ll even call you back if it takes longer than expected.
You can get them on this number: 0844 220 4019
To Complain Online
British Gas provide an in-depth contact form for those of you who don’t fancy making a phone call, and would rather a less time consuming approach.