British Gas Complaints 0844 220 4019

Complaints: 0844 220 4019

British Gas is the UK’s go-to Energy Supplier, providing heating, gas and electric services to the majority of homes. So, when it comes to filing a complaint and following their complaints procedure, you’d expect it to be relatively straight forward.

Sadly, it’s easy to get lost in the system and become stuck before you’ve even started. So, we’ve put this guide together to point you in the right direction – and get the outcome you want.

What You’ll Need

Before you do lodge your complaint, try and get this information to hand – to make the call run as smoothly as possible.

  • Your policy details
  • The outline of your complaint
  • What you’d like to achieve from the complaint
  • Your latest Bill or Service statement
  • Other relevant personal information

To Complain By Phone

Easily the most effective way to file a complaint is over the phone, and we always recommend this as your first choice. Most are usually rectified on the spot, or they’ll even call you back if it takes longer than expected.

You can get them on this number: 0844 220 4019

To Complain Online

British Gas provide an in-depth contact form for those of you who don’t fancy making a phone call, and would rather a less time consuming approach.


User Feedback
1.45/5 (5)

Please Rate Your Call Experience

  • 1 CommentLeave a comment

    • Just been made aware of the rewards scheme. However, I take issue with the claim that it rewards loyal customers. I have been a loyal customer of British gas since August 1981 but apparently the reward scheme should state it rewards loyal customers who do not move house! Despite my loyalty to the company, the fact that I moved house in 2016 after the death of my husband means that I am only a loyal customer of less than two years standing! The scheme should be renamed loyal buildings. Strongly feel this is misleading at best, mis-selling at worst. Comments please? 37 years not loyal enough????

    Leave a Reply

    Your email address will not be published. Required fields are marked *