Bet365 are one of the world’s biggest online gambling companies. They offer Sports Betting, Financials, Casino, Poker, Games and Bingo. They provide a large range of betting opportunities for sports of all kinds. These include Football, Horse Racing, Tennis, Cricket and Basketball. With such a comprehensive service and countless offers and bonuses, it’s not surprising that sometimes things go wrong and you may not be happy with the service you received. We’ve put together this handy to make the complaints process simple and easy.
What you need
To make sure that the complaints process goes as smoothly as possible, make sure you have the following things handy before you get in touch:
- Your full Bet 365 account details
- Any relevant personal information
- A detailed account of your complaint
- An idea of how you would like the complaint to be resolved
To complain by phone
Bet 365 aims to deal with all complaints in a fair, open and timely manner. The best way to get in touch with them is by phone, and you can reach them on 0844 220 4117.
Once you’ve made your complaint, their customer service team will review it and contact you back within 24 hours.
To complain online
As well as a huge range of betting opportunities, the Bet 365 website offers a number of ways to interact with their customer service team. You can use their live chat features or send an online message to make your complaint.
If you’re still not happy…
If you are still not satisfied, or your complaint has gone unresolved, you can raise your complaint with the Independent Betting Adjudication Service (IBAS) or via the Online Dispute Resolution (ODR) platform.