Bell Car Insurance use groundbreaking Plug & Drive black-box technology to help ensure that young drivers get a fair deal. By monitoring your driving with a Bell black box for just three months, they can deem you a ‘safe driver’, bringing you a significant discount in you car insurance. If, for any reason, you are dissatisfied with their services, it is important to complain in the most effective way. We’ve put together this handy guide to making a successful complaint.
What you’ll need
For your complaint to be handled effectively, it’s important to prepare beforehand. Make sure you have the following before you contact their customer services team:
- Your Bell policy details
- Any relevant personal information
- A description of your complaint
- An idea of your desired resolution
Once you have all of this together, you are ready to file your complaint.
Contact by phone
The quickest and easiest way to make a complaint about your Bell Insurance policy is by phone. You can call them on 0844 220 4116.
Once you have made your complaint, they will launch an investigation. Within 5 working days, they will either respond with a full reply or send you an acknowledgement letter.
Contact by email
You can also email Bell Car Insurance at [email protected]. Their response time is also 5 days so they can fully investigate your complaint.
If you’re still dissatisfied…
If you Bell Car Insurance have not resolved your complain within 8 weeks, you are able to escalate your complaint to the Financial Ombudsman Service. They are a specialised government-run organisation to help customers resolve their finance related complaints. You can submit your response in writing to:
The Financial Ombudsman Service