B&Q are the UK’s go-to brand for DIY Solutions, with megastores scattered all across the UK. You might be able to fix it with B&Q, but you probably can’t navigate their tricky complaints procedure if something doesn’t go according to plan.
So, if you’ve been unhappy with the service you’ve received – feel free to use our guide to help you lodge your complaint simply and effectively.
Before You Complain…
Make sure your complaint is with B&Q Products or Services they sell and not a third-party product. You can talk to B&Q about:
- Refunds and Returns
- Home-Brand Products
To Complain By Phone
The only way we recommend complaining to B&Q is by calling their toll-free, complaints line. They handle everything on the phone and make sure you’re 100% happy with everything before ending the call. This is the most effective way to get your problem seen to.
You can lodge your complaint by calling this number: 0844 220 4012